[RBX][Public VCF as-a-Service] - vRack Network incident notification

Incident Report for Hosted Private Cloud

Resolved

We would like to inform you that the incident affecting our Public VMware Cloud Foundation as-a-Service offering has now been resolved.

Please find the details of this incident below :

Start time : 23/10/2026 10:34 UTC
End time : 23/10/2026 12:08 UTC
Impacted Service(s) : vRack network was temporarily unavailable on Public VMware Cloud Foundation.
Customers Impact : Customers were temporarily unable to reach their VMs through the vRack network.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Oct 23, 2026 - 12:14 UTC

Investigating

We are currently experiencing an incident affecting our Public VMware Cloud Foundation as-a-Service offering, which is causing temporary availability issues in the RBX region.

Please find the details of this incident below :

Start time : 23/10/2026 10:34 UTC
Impacted Service(s) : vRack network is temporarily unavailable on Public VMware Cloud Foundation.
Customers Impact : Customers are temporarily unable to reach their VMs through the vRack network.
Ongoing Actions : Our teams are working to restore vRack communication as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 23, 2026 - 10:44 UTC

This incident affected: Public VMware Cloud Foundation as-a-Service || RBX (Network).