[ERI][Managed vSphere] - Multiple racks incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed vSphere offer in ERI has been resolved.

Start time : 13/11/2025 01:46 UTC
End time : 13/11/2025 09:45 UTC
Impacted Service(s) : Most of datastores in ERI were temporarily unavailable
Customers Impact : Customers were experiencing malfunctions when they wanted to access their storage in this DC.
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 13, 2025 - 10:06 UTC

Update

The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : Most of services are operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Posted Nov 13, 2025 - 09:48 UTC

Update

The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Posted Nov 13, 2025 - 07:05 UTC

Update

Please find below an update on the situation:
Customers Impact : Customers are temporarily unable to access and use their VMs located in the specific rack.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 13, 2025 - 02:52 UTC

Identified

We have determined the origin of the incident affecting our Managed vSphere offer in the rack ERI0111C03B.

Here is detail for this incident :
Start time : 13/11/2025 01:46 UTC
Impacted Service(s) : Some datastores in rack ERI0111C03B are temporarily unavailable.
Customers Impact : Customers are experiencing malfunctions when they want to access their storage in the specific rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 13, 2025 - 02:37 UTC

This incident affected: Managed vSphere || ERI (Management plane, Storage).