[RBX8][Managed vSphere] - rack R806L20 & R806L19 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed vSphere has been resolved.

Start time : 04/11/2025 08:50 UTC
End time : 04/11/2025 11:55 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 04, 2025 - 11:56 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of hosts are available.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 04, 2025 - 11:51 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed vSphere offer on the specific rack .

Here are some supplementary details :

Start time : 04/11/2025 08:50 UTC
Impacted Service(s) : Some hosts are temporarily unavailable.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 04, 2025 - 09:17 UTC

This incident affected: Managed vSphere || RBX (Compute).