[RBX8][Hosted Private Cloud] - Host incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Hosted Private Cloud offer has been resolved.

Start time : 14/11/2025 15:25 UTC
End time : 14/11/2025 15:55 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 14, 2025 - 16:02 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Hosted Private Cloud offer offer on the specific racks R808R19.

Here are some supplementary details :

Start time : 14/11/2025 15:25 UTC
Impacted Service(s) : Some hosts are unavailable in the racks R808R19.
Customers Impact : Customers are temporarily unable to access and use their services located in the specific rack.
Root Cause : This incident was caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Nov 14, 2025 - 15:42 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Hosted Private Cloud offer.

Here are some supplementary details :

Start time : 14/11/2025 15:25 UTC
Impacted Service(s) : Some hosts are unavailable in the racks R808R19.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Nov 14, 2025 - 15:39 UTC

This incident affected: Managed vSphere || RBX (Compute).