[RBX8][Managed VMware vSphere] - Racks R805L19 / R805L20 Incident Notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering has been resolved.

Start time : 15/07/2026 14:30 UTC
End time : 15/07/2026 15:54 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 15, 2026 - 16:56 UTC

Identified

We are currently experiencing an incident affecting our Managed VMware vSphere offering.
The root cause has been identified.

Please find the details of this incident below :

Start time : 15/07/2026 14:30 UTC
Impacted Service(s) : Some hosts are temporarily unavailable in Racks R805L19 / R805L20.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified racks.
Root Cause : This incident is caused by an cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 15, 2026 - 14:40 UTC

This incident affected: Managed VMware vSphere || RBX (Compute).