[RBX2B][Storage] - tete-3185

Incident Report for Hosted Private Cloud

Resolved

Start Time : 31/03/2023 06:29 UTC
End Time : 31/03/2023 08:26 UTC
Technical impact (DC/geographical area) : RBX2B
Root cause : Incident caused by a hardware module failure.

Posted Mar 31, 2023 - 11:02 UTC

Monitoring

Start time: 31/03/2023 06:29 UTC
User impact : Storage services are available for all our clients.
Ongoin Actions: All services are operational, we keep this incident under monitoring for 2 hours
Root cause : Incident caused by a hardware module failure.
Ongoing actions : All services are operational again, however we keep this incident under observation for 2 hours.

Posted Mar 31, 2023 - 08:26 UTC

Identified

Start time: 31/03/2023 06:29 UTC
User impact : Storage services are unavailable for the following clients: pcc-002131 / pcc-005153
Technical impact (DC/geographical area) : RBX2B
Root cause : Incident caused by a hardware module failure.
Ongoing actions :A replacement of the affected module is in progress.

Posted Mar 31, 2023 - 08:19 UTC

Investigating

Start time: 31/03/2023 06:29 UTC
User impact : Storage services are unavailable for the following clients: pcc-002131 / pcc-005153
Technical impact (DC/geographical area) : RBX2B
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

Posted Mar 31, 2023 - 06:50 UTC

This incident affected: Managed vSphere || RBX (Storage).