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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
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[RBX8][Managed VMware vSphere] - Rack R820L18 incident notification

Incident Report for Hosted Private Cloud

Resolved

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering on rack R820L18 has been resolved.

Start time : 12/07/2026 18:30 UTC
End time : 12/07/2026 19:50 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 12, 2026 - 20:18 UTC

Identified

We are currently experiencing an incident affecting our Managed VMware vSphere offering.
The root cause has been identified.

Please find the details of this incident below :
Start time : 12/07/2026 18:30 UTC
Impacted Service(s) : Some hosts are temporarily unavailable in Rack R820L18.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 12, 2026 - 19:16 UTC

Investigating

We are currently experiencing an incident affecting our Managed VMware vSphere offering.
The root cause has been identified.

Please find the details of this incident below :
Start time : 12/07/2026 18:30 UTC
Impacted Service(s) : Some hosts are temporarily unavailable in Rack R820L18.
Customers Impact : Some customers are temporarily unable to access their hosts located on the specified rack.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 12, 2026 - 18:44 UTC
This incident affected: Managed VMware vSphere || RBX (Compute).